It can take a little while for your body to get used to your new weighted blanket. We recommend using it for at least 10 days to determine that the weight is correct.
We have a 30 day guarantee. If you would like to return your weighted blanket for exchange or return we will happily assist. If you are returning the weighted blanket for a refund, a Store credit will be issued in the form of a gift card and can be redeemed via our website. Should you be returning your weighted blanket for an exchange we will cover the cost of the new item to be shipped out to you.
You can contact us at email@example.com to initiate your return/exchange.
We limit exchanges/ returns to 1 time per order.
Please note that whilst we are happy for you to try out the weighted blanket for 30 days we do request that it is returned to us in original condition. This means no animal hair, food stains etc. We donate our returned weighted blanket to charities and shelters and it makes it very difficult when they come back soiled. Please keep the box as the weighted blanket will need to be sent back in the original packaging.
If your weighted blanket is dirty or has animal hair on it we kindly request that it is washed and returned to us in original condition. Should the weighted blanket come back soiled or damaged in any way there will be a 20% cleaning fee deducted from your store credit.
It is the customers responsibility to paying for the return shipping.
Please choose carefully as we do not refund or exchange if you change your mind or make an incorrect choice with the size and colour of the item.
Mellow Mats, Acupressure Mats and Other Items
For change of mind returns or exchanges we have a 30-day return/exchange policy in place. All returns and refunds will be issued at out discretion for a store credit issues in the form of a gift card, redeemable on our website. All products wishing to be retuned or exchanged must be unopened in original packaging. Please note Any unapproved returns/exchanges may not be accepted.
Exchanged and returns are limited to 1 time per order.
It is the customers responsibility to pay for the return shipping.
Please choose carefully as we are unable to provide any refunds for change of mind in colour and size of product.
At Neptune we are passionate about quality. For manufacturing defects/faults, the item is covered under a 12 month replacement warranty. Please email us at firstname.lastname@example.org with your order number, date of purchase and photos of the faulty item. We will then ask for the item to be returned to our warehouse for inspection. At our discretion, we will either send an exact replacement or the original purchase back to you.
Warranty replacements are covered under the Australian Consumer Guarantee Law.