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Returns / Exchange

Weighted Blankets

It can take a little while for your body to get used to your new weighted blanket. We recommend using it for at least 10 days to determine that the weight is correct.

We have a 30 day guarantee. If you would like to return your weighted blanket for exchange or return we will happily assist. If you are returning the weighted blanket for a refund, a Store credit will be issued in the form of a gift card and can be redeemed via our website. Should you be returning your weighted blanket for an exchange we will cover the cost of the new item to be shipped out to you. 

 

You can contact us at info@neptuneblanket.com.au to initiate your return/exchange.

We limit exchanges/ returns to 1 time per order.

Please note that whilst we are happy for you to try out the weighted blanket for 30 days we do request that it is returned to us in original condition. This means no animal hair, food stains etc. We donate our returned weighted blanket to charities and shelters and it makes it very difficult when they come back soiled. Please keep the box as the weighted blanket will need to be sent back in the original packaging.

 

If your weighted blanket is dirty or has animal hair on it we kindly request that it is washed and returned to us in original condition. Should the weighted blanket come back soiled or damaged in any way there will be a 20% cleaning fee deducted from your store credit.

 

It is the customers responsibility to paying for the return shipping.

 

Please choose carefully as we do not refund or exchange if you change your mind or make an incorrect choice with the size and colour of the item.

 

Mellow Mats, Acupressure Mats and Other Items

For change of mind returns or exchanges we have a 30-day return/exchange policy in place. All returns and refunds will be issued at out discretion for a store credit issues in the form of a gift card, redeemable on our website. All products wishing to be retuned or exchanged must be unopened in original packaging. Please note Any unapproved returns/exchanges may not be accepted.

Exchanged and returns are limited to 1 time per order.
It is the customers responsibility to pay for the return shipping.

Please choose carefully as we are unable to provide any refunds for change of mind in colour and size of product.

 

 

WARRANTY POLICY

Neptune Blanket acknowledges its commitment to maintaining high-quality standards. Pursuant to this commitment, our Returns Policy is structured as follows:

Warranty Coverage: Customers are entitled to a 12-month warranty period for any product faults. To initiate a warranty claim, customers must first contact Neptune Blanket via email to facilitate the process.

Australian Consumer Guarantees: Our warranty extends to cover all circumstances stipulated by the Australian consumer guarantees, including provisions for repairs or replacements.

Exclusions: Neptune Blanket / The Mellow Mat's warranty does not cover damages resulting from staining, marks, sweat stains, grease, spills, or any other damage attributed to customer misuse or mishandling. Failure to adhere to the care instructions provided with the product will also nullify any warranty claims.

Proof of Purchase: To avail of warranty benefits, customers must furnish original proof of purchase and be the original purchaser of the product.

This Returns Policy constitutes a legally binding agreement between Neptune Blanket and its customers, and it outlines the rights and responsibilities of both parties concerning product returns and warranty claims.

 

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